Cancellation policy

At Neonsecret, we understand that sometimes orders may need to be cancelled due to unforeseen circumstances. However, to ensure a smooth and efficient order fulfillment process, we have implemented a cancellation policy.

Once an order is placed, customers have a window of two hours to cancel their order. After this period, we are unable to cancel the order as it will have already begun processing and preparing for shipment.

We encourage customers to carefully review their order details before placing an order to ensure that they have selected the correct items, sizes, and quantities. In the event that an incorrect item is received, we offer a hassle-free return policy for customers to return the item and receive a refund or exchange.

If a customer wishes to cancel an order within the two-hour window, they can do so by contacting our customer support team. Our support team will assist with the cancellation and issue a refund to the customer in accordance with our refund policy.

We believe that our cancellation policy is necessary to ensure that orders are processed and fulfilled in a timely manner while also providing customers with a fair and reasonable cancellation window.