Return & Exchange Policy
We really hope you like what you buy. But in case you’re not happy with what you’ve ordered or the size doesn’t fit quite right, we’re here to help you:
15-day ‘TRY-US’ guarantee on your first innerwear:
Trying us for the first time? Not liking how your innerwear fits? Don’t worry. We’re glad to provide a replacement of the same article or a lesser amount within 15 days on your first ever innerwear.
In case you’ve purchased just a single innerwear product and you’re not happy with how it fits or looks, we’ll offer an exchange. No questions asked.
In case you’ve bought a multi-pack, we request you to try on only one piece. We’ll gladly provide an exchange for the pack, provided the rest of the products are unused and unwashed.
Not loving what you’ve got? We’ll issue you a refund for the price of the product. Please note the shipping fees will not be refunded. The amount will be credited back to the original source of payment within 15 business days. If you need any other help, please contact us on Support@neonsecret.co
Note: If we’re unable to process an exchange due to unavailability of the product for any reason, we’ll issue you a refund for the price of the product. Please note the shipping fees will not be refunded. The amount will be credited back to the original source of payment within 15 business days.
We will not be able to offer a return or exchange if:
The product is damaged due to misuse or overuse.
- The product is returned without original packaging, including price tags, labels, freebies and other accessories or if the original packaging is damaged.
- Defective products that are not covered under seller/manufacturer’s warranty.
- The product is used or altered.
- If the request is initiated after 15 business days of order delivery.
- Please note: For select marketing campaigns or sale periods, special exchange/ return rules may apply. Information regarding this is mentioned on the promotion banner. For any clarification, please feel free to get in touch with our customer care team.
Terms and conditions for returns and exchanges:
Please do not return any product before receiving any confirmation from our team. In case any product is returned without confirmation, we do not guarantee we’ll be able to process your request. Once we receive the products, our quality control team will examine them for all defects or variations, based on your claim. Upon confirmation from our quality control team that your return fulfills all the conditions mentioned above, we will initiate your exchange or return request. We will send you an email and SMS to let you know if your return has been accepted or rejected. The refund amount will be credited back to the original source of payment within 15 business days.
Returns will be accepted only for products purchased on this website. NEON SECRET products bought from other stores/websites cannot be returned to us.
If we find that a customer is misusing the exchanges and refunds policy, we reserve the right to refuse the request.